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  • What is the difference between Level 1 and Level 2 Face Oils?

    Retinol Retinyl palmitate is not considered to be the same ingredient as retinol, although it is converted to retinol and then to the active component of retinoic acid once it is absorbed by the sk...

  • Are the Plant-Based Refills recyclable?

    Au Natural Skinfood’s aluminium containers are designed to be reused and refilled over and over again with our plant-based eco-refills. The refills, including the cap, are made of corn starch and s...

  • Are Au Natural Skinfood products organic?

    Our manufacturers use organic ingredients and are BIOGRO certified. This is with the exception of our Active 16+ Manuka Honey which is sourced from hives that (like all hives in New Zealand) need t...

  • Are Au Natural Skinfood products vegan?

    Au Natural Skinfood's On The Go Brush on Foundation With Sunscreen, Anti-Aging Face Oils and Superfruit Eye Serum are proudly vegan. Although the rest of the range is cruelty free and vegetarian, i...

  • Are Au Natural Skinfood products vegetarian?

    Yes! All Au Natural Skinfood products* are vegetarian.   *Our Hair.Skin.Nails Marine Collagen Powder is unable to be vegetarian, as it is made from all parts of the fish (bones, flesh, skin and oil...

  • How do I cancel my Subscription?

    You can cancel your subscription at any time, your subscription is fully under your control! Remember, if you have too many products for now, you can pause your subscription, rather than cancelling...

  • Are Au Natural Skinfood's products cruelty free?

    Absolutely, animal testing is definitely not our thing! Our products are cruelty free and additionally, all our products* are approved with the New Zealand Vegetarian Society, meeting their very st...

  • Returns Policy

    We want you to be completely satisfied with your purchase. If there is a problem with your order, it is not correct, or there is a defect, please contact us within 14 days to describe the problem a...

  • How to clean your On The Go Mineral Powder brush

    Either spray with alcohol or gently wipe the brush with an alcohol wipe, then leave to dry for two hours. OR Gently wash with baby shampoo and tepid water, towel dry and leave to dry overnight.

  • When can I expect my delivery to arrive?

    If you place your order on a New Zealand business day (Monday to Friday) before 1pm, our aim is to process and ship that day. Otherwise, we will process all orders within 24 hours (Monday-Friday). ...