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Support

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Latest activity by Support
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    Support created an article,

    Can you tell me more about the Vitamin A (Retinol) Ladder and how it's used in the Face Oil

    Retinol “Retinyl palmitate” is the ester of retinol (vitamin A) combined with palmitic acid, a saturated fatty acid and a major component of palm oil.  The retinyl palmitate that we use in Au’s pro...

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    Support created an article,

    Can I change products in my Bundle?

    Absolutely.  You can do this anytime up to 48 hours before your next delivery is due.  If you go to the Au Natural website and log into "My Account" (the tab can be found at the top right...

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    Support created an article,

    I'm allergic to bees, are your products safe to use?

    The products that we produce containing New Zealand Bee Venom are safe to use on any skin type.  If you are allergic to Bee Stings, you may decide not to use this product or, we would recommend you...

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    Support created an article,

    What is the shelf life of your products?

    Because Au Natural Skinfood products contain natural ingredients, they do have a shorter shelf life than products containing synthetic preservatives.  Because we manufacture often, we guarantee  fr...

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    Support created an article,

    How does the referral program work?

    When you have created a Bundle, you can immediately start referring your friends through our referral program. You will earn a free month’s subscription for each friend who signs up to Au Natural S...

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    Support created an article,

    How does the billing system work?

      After creating an Au Natural Bundle, you will start receiving your sustainable skincare  every 8 weeks. Instead of charging you for your Bundle before every delivery (like lots of other companies...

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    Support created an article,

    Where can I find more information about your products?

    If you need more information on our products, head over to our YouTube channel. You will find tutorial videos, tips and tricks on all our products. Alternatively, visit our product page or contact ...

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    Support created an article,

    Why do I need to use all the Au Natural Essentials for better results?

    Matching a good natural skincare regimen with a healthy lifestyle is the best way to keep your skin strong and healthy.  Like most things in life, routine and persistence are often the answer to de...

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    Support created an article,

    Is it safe to use my credit card to buy products on your website?

    Buying from the Au Natural website is absolutely safe and secure.  Au Natural has selected Recurly as its Subscription engine provider. Recurly is PCI-DSS Level 1 compliant, which is the highest le...

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    Support created an article,

    I lost/damaged an aluminium container. Can I receive a new one?

    Yes you can! We can send you replacement aluminium containers and add them to your next product subscription delivery freight-free. Alternatively if you require your replacement earlier we can send...