You can track your order by using the Tracking Number that was emailed to you with your dispatch notification. You should also be able to find your current Tracking Number in your main Account page, log in here.
Your main account page will also let you know what the status of your delivery is (e.g. pending, dispatched, in transit, out for delivery, delivered). Additionally, by clicking on the tracking link, the allocated postal company should update you on the current status and where your order is specifically.
If your status states that your order has been delivered, though you have not received it, please contact our Customer Service team on firstname.lastname@example.org , or for faster handling, contact the postal company directly.