We want you to be completely satisfied with your purchase. If there is a problem with your order, it is not correct, or there is a defect, please contact us as soon as possible to describe the problem and allow us to resolve the issue.
Send all emails to the Au Natural Skincare Customer Service team.
No goods will be accepted for return without prior authorization. We will respond to your request and determine the best way to quickly resolve the problem.
If the item is faulty, we will meet our obligations under the New Zealand Consumer Guarantees Act to provide a remedy.
We are committed to ensuring that the items you buy from us are consistently produced in line with our rigid quality specification requirements. If your items are faulty we apologise for the inconvenience.
Please contact the Au Natural Skincare Customer Service team to discuss a resolution.
Items damaged in transit
If your items arrive damaged, please keep all the contents including the packaging or parcel that the items arrived in. Please contact the Au Natural Skincare Customer Service team.